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Frequently Asked Questions

About Reach

What is Reach?

Reach is a loyalty application that connects individual consumers with participating brands. As a member, you choose which brands to connect with, and how much you want to engage and share with each brand. Brands and Reach reward you with ReachDollar$ for various activities, including engaging in exclusive, fun benefits and opportunities, and sharing information. The amount of ReachDollar$ you receive will depend on the type and amount of information you share, and on how much you engage with the activities offered by Reach and participating brands.

How does Reach affect my participation in other companies’ loyalty programs?

Reach is separate from other companies’ loyalty programs. Reach offers several benefits that are different from other programs and does not affect any of the features and benefits other programs may offer.

What are ReachDollar$?

Members receive ReachDollar$ for engaging in activities and sharing personal information with Reach and/or participating brands. The amount of ReachDollar$ you receive will depend on the type and amount of information you share, and on how much you engage with the opportunities offered by Reach and participating brands. ReachDollar$ are issued in connection with a reward/loyalty program, have no cash value and may not be redeemed for cash. As a member, you may sign up for a Reach Reward Card and use it to redeem ReachDollar$ at any participating brand. At the time of redemption, each ReachDollar may be redeemed toward one dollar of purchases at participating brands either online or in-store. So, when shopping at participating brands, the price you see in USD is the price you pay in ReachDollar$.

What is the Reach Reward Card?

The Reach Reward Card is how you use your ReachDollars$. As a member, you may sign up for a Reach Reward Card and use it to redeem ReachDollar$ at any participating brand. The Reach Reward Card is issued by Celtic Bank, a Utah-chartered Industrial Bank (Member FDIC). The Reach Reward Card is a Visa Commercial Credit card that is linked to the Program Account that Reach holds with Stripe, our payment gateway partner, and may only be used for purchases from participating Brands. Your use of the Reach Reward Card is subject to Stripes’s User Terms which you may find at https://stripe.com/issuing/spend-card-user-terms/legal. Reach Reward Cards can only be issued to cardholders who are residents of the United States and who have a verifiable physical U.S. street address (no P.O. Boxes).

Who can join Reach?

Individual US residents 18 years of age and older may join Reach.

What information do I have to provide to join Reach?

To join Reach you must provide:

  • Your name, email and zip code
  • A unique mobile phone number capable of receiving SMS messages that you are authorized to use. That number must be unique to you, you must be authorized to use that number, and you may not use a virtual or call-forwarding phone number that you received from a third-party service such as Google Voice.
  • Your date of birth
  • At least 1 US-based method of payment that you are authorized to use, where the name of the accountholder matches the name on your Reach account

Is there a fee to join or participate in Reach?

No, Reach is free to join and use at this time.

What is Reach’s Privacy Policy?

Reach’s Privacy Policy covers information that you share with Reach. Click here www.reachmarketplace.com/policy to see our Privacy Policy. Note that any information you agree to share with a brand is subject to that brand’s privacy policy.

What are Reach’s Terms of Service?

Click here www.reachmarketplace.com/terms to see our Terms of Service.

Who/what is Plaid?

During enrollment, you will be asked to provide at least one credit/debit card and/or financial account. Plaid is an outside company that lets you securely connect your financial accounts to your apps, including Reach, in seconds. Click here to learn more about Plaid. www.plaid.com

Why do I have to re-authorize data-sharing with Plaid periodically?

Re-authorization helps Plaid, and Reach, ensure that you are providing permission for us to have and use your information.

How do I contact customer support?

You may contact us at support@reachmarketplace.com.

Is Reach available on Android phones?

At this time, Reach is available only on iOS phones, but stay tuned as we will have an Android version ready soon.

Your Reach Account

Can I share my account with friends and family?

No, your account is only for your individual use. You may not share your account or transfer, sell or barter the ReachDollar$ you have received.

Can I give ReachDollar$ to other people?

No, your account is only for your individual use. You may not share your account or transfer, sell or barter the ReachDollar$ you have received.

Can I have more than one account?

No, each member may only have one Reach account.

What if I don’t use my account regularly?

Your Reach account will remain active as long as you have received or used ReachDollar$ in the past 12 months. If your account becomes inactive, we may close your account and any ReachDollar$ will expire and be removed from the account in accordance with applicable laws.

Can I close my account?

You can close your account at any time, but if you do so, any ReachDollar$ will be removed from your account and you will no longer receive ReachDollar$ in that account. Please read our Privacy Policy www.reachmarketplace.com/policy to learn how we treat information you have provided to us after you have closed your account. To close your account, contact us at support@reachmarketplace.com.

What happens to my information if I close my account?

If you close your account, we will delete your personal information unless it is needed to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Please read our Privacy Policy www.reachmarketplace.com/policy. To close your account, contact us at support@reachmarketplace.com.

Can Reach close my account?

Reach is free to terminate (or suspend access to) your account for any reason in our sole discretion, including your breach of the Terms of Use. www.reachmarketplace.com/terms

What do I do if I think someone has gotten unauthorized access to my Reach account?

What do I do if my Reach Reward Card is lost or stolen?

How does Reach protect my information?

We seek to protect your personal information from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of personal information and how we are processing that information. Although we work to protect the security of your account and other information that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

How do I change my communication preferences/opt-ins/opt-outs?

Go to the Profile section in the Reach app to change your communication preferences.

Participating Brands

What brands participate in Reach?

Participating brands change from time to time. You may email us at support@reachmarketplace.com to obtain a list of current participating brands or you may visit the Reach Brands section in the Reach app to see current participating brands.

Why should I add brands to my Brand Circle?

The more brands you share with, the more ReachDollar$ you may receive. And the more you share, the more brands can deliver relevant, personalized opportunities and experiences.

What do brands do with my personal information?

Brands use your information to understand how you shop and what’s important to you, so they can bring you personalized offers, content and experiences. Information you agree to share with a brand is subject to that brand’s privacy policy.

How do I remove a brand from my Brand Circle?

Go to the Connected option in the Brands section in the Reach app to update your Brand Circle.

What happens if a brand leaves Reach?

In the event a brand is removed, we will make reasonable efforts to notify you of the brand’s departure, and you will be able to use ReachDollar$ for purchases from such brand for 30 days after the brand’s termination date. Brand removals will not reduce or otherwise impact your account with respect to ReachDollar$ you have received. However, you will no longer receive any ReachDollar$ from such brand after the brand’s termination date, and any opportunities to receive ReachDollar$ offered by the departing brand will end as of the brand’s termination date.

What happens if I remove a brand from my Brand Circle?

You may add or remove any participating brand to/from your Brand Circle. If you remove a brand from your Brand Circle that brand will no longer receive your information and you will no longer receive ReachDollar$ for sharing with that brand.

What if my favorite brands aren’t in Reach?

If you don’t see some of your favorite brands, please let us know, and we’ll see if they’d like to join Reach. Email us at support@reachmarketplace.com.

Receiving ReachDollar$

How do I receive ReachDollar$?

There are numerous ways to receive ReachDollar$, including engaging in exclusive, fun activities, benefits and opportunities, and sharing personal information. The amount of ReachDollar$ you receive will depend on the type and amount of information you share, and on how much you engage with the activities offered by Reach and participating brands. These opportunities may be available for a limited time, may change at any time without notice, and additional terms and conditions may apply. Please check the terms and conditions applicable to each opportunity. Check the Reach app for current opportunities to receive ReachDollar$.

What are ReachDollar$ worth?

ReachDollar$ are issued in connection with a reward/loyalty program, have no cash value and may not be redeemed for cash. At the time of redemption, each ReachDollar may be redeemed toward one dollar of purchases at participating brands either online or in-store. So, when shopping at participating brands, the price you see in USD is the price you pay in ReachDollar$.

Do my ReachDollar$ expire?

Your Reach account will remain active as long as you have received or used ReachDollar$ in the past 12 months. If your account becomes inactive, we may close your account and any ReachDollar$ will expire and be removed from the account in accordance with applicable laws.

Can I use ReachDollar$ for purchases outside of the US?

At this time, ReachDollar$ can only be used for purchases in the US, denominated in US Dollars.

Using ReachDollar$

How do I use ReachDollar$?

1) Go to your Wallet in the Reach app
2) If your card is already activated, move to step 3. If not, activate your Reach Reward Card. To activate your card, you will need to provide certain information to Stripe, our payment gateway partner, to confirm your identity.
3) Copy Your Reach Reward Card number.
4) Go to the ecommerce site of a participating Reach brand
5) Use your Reach Reward Card number and CVV in the checkout process of the ecommerce site.

How do I use my Reach Reward Card?

1) Go to your Wallet in the Reach app
2) If your card is already activated, move to step 3. If not, activate your Reach Reward Card. To activate your card you will need to provide certain information to Stripe, our payment gateway partner, to confirm your identity.
3) Copy Your Reach Reward Card number.
4) Go to the ecommerce site of a participating Reach brand
5) Use your Reach Reward Card number and CVV in the checkout process of the ecommerce site. Your use of the Reach Reward Card is subject to Stripe’s User Terms which you can read at https://stripe.com/issuing/spend-card-user-terms/legal.

Is there a minimum spend to use ReachDollar$?

Yes, a transaction with ReachDollar$ has a minimum of 5 ReachDollar$

What if I want to make a purchase with ReachDollar$ but I don’t have enough in my account?

If you don’t have sufficient ReachDollar$ in your account, the purchase will be declined and you will have to use another form of payment.

What are ReachDollar$ worth?

ReachDollar$ are issued in connection with a reward/loyalty program, have no cash value and may not be redeemed for cash. At the time of redemption, each ReachDollar may be redeemed toward one dollar of purchases at participating brands either online or in-store. So, when shopping at participating brands, the price you see in USD is the price you pay in ReachDollar$.

Do my ReachDollar$ expire?

Your Reach account will remain active as long as you have received or used ReachDollar$ in the past 12 months. If your account becomes inactive, we may close your account and any ReachDollar$ will expire and be removed from the account in accordance with applicable laws.

What if I return something I buy with ReachDollar$?

All returns of products or services you have purchased must be made directly with the brand from which you made the applicable purchase, in accordance with such brand’s return policy. If you return any purchases made using ReachDollar$, the ReachDollar$ you used will be returned to your account.

What do I do if my Reach Reward Card is lost or stolen?

State-specific Policies

Does reach comply with state-specific rules on collecting and using personal information?

Click here www.reachmarketplace.com/policy to read our Privacy Policy and state-specific information.

As a California resident, can I find out what information you have about me and how you’ve shared it?

Click here www.reachmarketplace.com/policy to read our Privacy Policy and California-specific information.

As a California resident, can I request that my information be deleted?

Click here www.reachmarketplace.com/policy to read our Privacy Policy and California-specific information.

My Personal Information

How does Reach use my personal information?

Reach uses personal information to create relevant communications and opportunities for members to enjoy Reach rewards and benefits. Click here www.reachmarketplace.com/policy to read our Privacy Policy.

How do brands use my personal information?

Brands use your information to understand how you shop and what’s important to you, so they can bring you personalized offers, content and experiences. Information you agree to share with a brand is subject to that brand’s privacy policy.

How do I change my password?

You can change your password by going to the Profile section of the Reach app.

How does Reach protect my information?

We seek to protect your personal information from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of personal information and how we are processing that information. Although we work to protect the security of your account and other information that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure. Click here www.reachmarketplace.com/policy to see our Privacy Policy.

Can I change or update my personal information?

Go to the Profile section in the Reach app to update your Shared Information.

Why do I have to provide a credit/debit card and/or financial account to join and participate in Reach?

Your credit/debit cards and financial accounts allow participating brands to learn about how you shop. Only Reach and the brands you choose will have access to your information. The more information you share, the more ReachDollar$ you may receive, and the more brands can deliver personalized, relevant opportunities.

How do you use my credit/debit card and/or financial account information?

You choose which brands you want to share your information with. Brands and Reach use your info to understand you better and deliver more relevant, personalized opportunities and experiences.

When I provide a credit/debit card and/or financial account, what information does Reach receive?

When you initially agree to share financial information to Reach, Plaid, our financial partner, will provide the past two years of transactions for that account. Then on an ongoing basis, as long as you continue to authorize it, we receive the date/time, merchant, product category, location, amount spent, and payment method.

What if I want to stop sharing information with a brand?

You may add or remove a brand from your Brand Circle at any time. If you remove a brand from your Brand Circle that brand will no longer receive your information and you will no longer receive ReachDollar$ for sharing with that brand. Go to the Connected option in the Brands section of the Reach app to update your Brand Circle.

What if I want to stop sharing information with Reach?

You can close your Reach account at any time, but if you do so, any ReachDollar$ will be removed from your account and you will no longer receive ReachDollar$ in that account. Please read our Privacy Policy www.reachmarketplace.com/policy to learn how we treat information you have provided to us after you have closed your account. To close your account, contact us at support@reachmarketplace.com.

How do brands use my location information?

Brands use location information to understand more about your shopping and to provide opportunities to receive ReachDollar$ for activities that are relevant based on where you are.