FAQs for Customers

At this time, Reach is available only on iOS phones, but stay tuned as we will have an Android version ready soon.

You may contact us at support@reachmarketplace.com or by filling out this form (link to a support form so people don’t have to fill in another app.)

Re-authorization helps Plaid, and Reach, ensure that you are providing permission for us to have and use your information.

During enrollment, you will be asked to provide at least one credit/debit card and/or financial account. Plaid is an outside company that lets you securely connect your financial accounts to your apps, including Reach, in seconds. Click here to learn more about Plaid. www.plaid.com

Click here to see our Terms of Service.

Reach’s Privacy Policy covers information that you share with Reach. Click here  to see our Privacy Policy. Note that any information you agree to share with a brand is subject to that brand’s privacy policy.

No, Reach is free to join and use at this time.

To join Reach you must provide:

• Your name, email and zip code
• A unique mobile phone number capable of receiving SMS messages that you are authorized to use. That number must be unique to you, you must be authorized to use that number, and you may not use a virtual or call-forwarding phone number that you received from a third-party service such as Google Voice.
• Your date of birth
• At least 1 US-based method of payment that you are authorized to use, where the name of the account holder matches the name on your Reach account

Individual US residents 18 years of age and older may join Reach.

The Reach Reward Card is how you use your Reach$. As a member, you may sign up for a Reach Reward Card and use it to redeem Reach$ at any participating brand. The Reach Reward Card is issued by Celtic Bank, a Utah-chartered Industrial Bank (Member FDIC). The Reach Reward Card is a Visa Commercial Credit card that is linked to the Program Account that Reach holds with Stripe, our payment gateway partner, and may only be used for purchases from participating Brands. Your use of the Reach Reward Card is subject to Stripes’s User Terms which you may find at https://stripe.com/issuing/spend-card-user-terms/legal. Reach Reward Cards can only be issued to cardholders who are residents of the United States and who have a verifiable physical U.S. street address (no P.O. Boxes).

Members receive Reach$ for engaging in activities and sharing personal information with Reach and/or participating brands. The amount of Reach$ you receive will depend on the type and amount of information you share, and on how much you engage with the opportunities offered by Reach and participating brands. Reach$ are issued in connection with a reward/loyalty program, have no cash value and may not be redeemed for cash.  As a member, you may sign up for a Reach Reward Card and use it to redeem Reach$ at any participating brand. At the time of redemption, each Reach$ may be redeemed toward one dollar of purchases at participating brands either online or in-store. So, when shopping at participating brands, the price you see in USD is the price you pay in Reach$.

Reach is separate from other companies’ loyalty programs. Reach offers several benefits that are different from other programs, and does not affect any of the features and benefits other programs may offer.

Reach is a loyalty application that connects individual consumers with participating brands.  As a member, you choose which brands to connect with, and how much you want to engage and share with each brand. Brands and Reach reward you with Reach$ for various activities, including engaging in exclusive, fun benefits and opportunities, and sharing information. The amount of Reach$ you receive will depend on the type and amount of information you share, and on how much you engage with the activities offered by Reach and participating brands.