FAQs for Customers

About Reach

Is Reach available on Android phones?

At this time, Reach is available only on iOS phones, but stay tuned as we will have an Android version ready soon.

How do I contact customer support?

You may contact us at support@reachmarketplace.com or by filling out this form (link to a support form so people don’t have to fill in another app.)

Why do I have to re-authorize data-sharing with Plaid periodically?

Re-authorization helps Plaid, and Reach, ensure that you are providing permission for us to have and use your information.

Who/what is Plaid?

During enrollment, you will be asked to provide at least one credit/debit card and/or financial account. Plaid is an outside company that lets you securely connect your financial accounts to your apps, including Reach, in seconds. Click here to learn more about Plaid. www.plaid.com

What are Reach’s Terms of Service?

Click here to see our Terms of Service.

What is Reach’s Privacy Policy?

Reach’s Privacy Policy covers information that you share with Reach. Click here  to see our Privacy Policy. Note that any information you agree to share with a brand is subject to that brand’s privacy policy.

Is there a fee to join or participate in Reach?

No, Reach is free to join and use at this time.

What information do I have to provide to join Reach?

To join Reach you must provide:

  • Your name, email and zip code
  • A unique mobile phone number capable of receiving SMS messages that you are authorized to use. That number must be unique to you, you must be authorized to use that number, and you may not use a virtual or call-forwarding phone number that you received from a third-party service such as Google Voice.
  • Your date of birth
  • At least 1 US-based method of payment that you are authorized to use, where the name of the account holder matches the name on your Reach account
Who can join Reach?

Individual US residents 18 years of age and older may join Reach.

What is the Reach Reward Card?

The Reach Reward Card is how you use your Reach$. As a member, you may sign up for a Reach Reward Card and use it to redeem Reach$ at any participating brand. The Reach Reward Card is issued by Celtic Bank, a Utah-chartered Industrial Bank (Member FDIC). The Reach Reward Card is a Visa Commercial Credit card that is linked to the Program Account that Reach holds with Stripe, our payment gateway partner, and may only be used for purchases from participating Brands. Your use of the Reach Reward Card is subject to Stripes’s User Terms which you may find at https://stripe.com/issuing/spend-card-user-terms/legal. Reach Reward Cards can only be issued to cardholders who are residents of the United States and who have a verifiable physical U.S. street address (no P.O. Boxes).

What are Reach$?

Members receive Reach$ for engaging in activities and sharing personal information with Reach and/or participating brands. The amount of Reach$ you receive will depend on the type and amount of information you share, and on how much you engage with the opportunities offered by Reach and participating brands. Reach$ are issued in connection with a reward/loyalty program, have no cash value and may not be redeemed for cash.  As a member, you may sign up for a Reach Reward Card and use it to redeem Reach$ at any participating brand. At the time of redemption, each Reach$ may be redeemed toward one dollar of purchases at participating brands either online or in-store. So, when shopping at participating brands, the price you see in USD is the price you pay in Reach$.

How does Reach affect my participation in other companies’ loyalty programs?

Reach is separate from other companies’ loyalty programs. Reach offers several benefits that are different from other programs, and does not affect any of the features and benefits other programs may offer.

What is Reach?

Reach is a loyalty application that connects individual consumers with participating brands.  As a member, you choose which brands to connect with, and how much you want to engage and share with each brand. Brands and Reach reward you with Reach$ for various activities, including engaging in exclusive, fun benefits and opportunities, and sharing information. The amount of Reach$ you receive will depend on the type and amount of information you share, and on how much you engage with the activities offered by Reach and participating brands.

Using Reach

What if I return something I buy with Reach$?

All returns of products or services you have purchased must be made directly with the brand from which you made the applicable purchase, in accordance with such brand’s return policy. If you return any purchases made using Reach$, the Reach$ you used will be returned to your account.

Do my Reach$ expire?

Your Reach account will remain active as long as you have received or used Reach$ in the past 12 months. If your account becomes inactive, we may close your account and any Reach$ will expire and be removed from the account in accordance with applicable laws.

What are Reach$ worth?

Reach$ are issued in connection with a reward/loyalty program, have no cash value and may not be redeemed for cash. At the time of redemption, each Reach$ may be redeemed toward one dollar of purchases at participating brands either online or in-store. So, when shopping at participating brands, the price you see in USD is the price you pay in Reach$.

What if I want to make a purchase with Reach$ but I don’t have enough in my account?

If you don’t have sufficient Reach$ in your account, the purchase will be declined and you will have to use another form of payment.

Is there a minimum spend to use Reach$?

Yes, a transaction with Reach$ has a minimum of 5 Reach$.

How do I use my Reach Reward Card?
  1. Go to your Wallet in the Reach app
  2. If your card is already activated, move to step 3. If not, activate your Reach Reward Card. To activate your card you will need to provide certain information to Stripe, our payment gateway partner, to confirm your identity.
  3. Copy Your Reach Reward Card number.
  4. Go to the e-commerce site of a participating Reach brand
  5. Use your Reach Reward Card number and CVV in the checkout process of the ecommerce site.

Your use of the Reach Reward Card is subject to Stripe’s User Terms which you can read at https://stripe.com/issuing/spend-card-user-terms/legal.

How do I use Reach$?
  1. Go to your Wallet in the Reach app
  2. If your card is already activated, move to step 3. If not, activate your Reach Reward Card. To activate your card you will need to provide certain information to Stripe, our payment gateway partner, to confirm your identity.
  3. Copy Your Reach Reward Card number.
  4. Go to the e-commerce site of a participating Reach brand
  5. Use your Reach Reward Card number and CVV in the checkout process of the e-commerce site.

Receiving Reach$

Can I use Reach$ for purchases outside of the US?

At this time, Reach$ can only be used for purchases in the US, denominated in US Dollars.

Do my Reach$ expire?

Your Reach account will remain active as long as you have received or used Reach$ in the past 12 months. If your account becomes inactive, we may close your account and any Reach$ will expire and be removed from the account in accordance with applicable laws.

How do I receive Reach$?

There are numerous ways to receive Reach$, including engaging in exclusive, fun activities, benefits and opportunities, and sharing personal information. The amount of Reach$ you receive will depend on the type and amount of information you share, and on how much you engage with the activities offered by Reach and participating brands. These opportunities may be available for a limited time, may change at any time without notice, and additional terms and conditions may apply. Please check the terms and conditions applicable to each opportunity. Check the Reach app for current opportunities to receive Reach$.

State Specific Policies

As a California resident, can I request that my information be deleted?

Click here to read our Privacy Policy and California-specific information

As a California resident, can I find out what information you have about me and how you’ve shared it?

Click here to read our Privacy Policy and California-specific information.

What do I do if my Reach Reward Card is lost or stolen?

Click here to read our Privacy Policy and state-specific information.

Your Reach Account

My Personal Information

How do brands use my location information?

Brands use location information to understand more about your shopping and to provide opportunities to receive Reach$ for activities that are relevant based on where you are.

What if I want to stop sharing information with Reach?

You can close your Reach account at any time, but if you do so, any Reach$ will be removed from your account and you will no longer receive Reach$ in that account. Please read our Privacy Policy to learn how we treat information you have provided to us after you have closed your account. To close your account, contact us at support@reachmarketplace.com.

What if I want to stop sharing information with a brand?

You may add or remove a brand from your Brand Circle at any time. If you remove a brand from your Brand Circle that brand will no longer receive your information and you will no longer receive Reach$ for sharing with that brand. Go to the Connected option in the Brands section of the Reach app to update your Brand Circle.

When I provide a credit/debit card and/or financial account, what information does Reach receive?

When you initially agree to share financial information to Reach, Plaid, our financial partner, will provide the past two years of transactions for that account. Then on an ongoing basis, as long as you continue to authorize it, we receive the date/time, merchant, product category, location, amount spent, and payment method.

How do you use my credit/debit card and/or financial account information?

You choose which brands you want to share your information with. Brands and Reach use your info to understand you better and deliver more relevant, personalized opportunities and experiences.

Why do I have to provide a credit/debit card and/or financial account to join and participate in Reach?

Your credit/debit cards and financial accounts allow participating brands to learn about how you shop. Only Reach and the brands you choose will have access to your information. The more information you share, the more Reach$ you may receive and the more brands can deliver personalized, relevant opportunities.

Can I change or update my personal information?