About Reach
At this time, Reach is available only on iOS phones, but stay tuned as we will have an Android version ready soon.
You may contact us at support@reachmarketplace.com or by filling out this form (link to a support form so people don’t have to fill in another app.)
Re-authorization helps Plaid, and Reach, ensure that you are providing permission for us to have and use your information.
During enrollment, you will be asked to provide at least one credit/debit card and/or financial account. Plaid is an outside company that lets you securely connect your financial accounts to your apps, including Reach, in seconds. Click here to learn more about Plaid. www.plaid.com
Reach’s Privacy Policy covers information that you share with Reach. Click here to see our Privacy Policy. Note that any information you agree to share with a brand is subject to that brand’s privacy policy.
No, Reach is free to join and use at this time.
To join Reach you must provide:
- Your name, email and zip code
- A unique mobile phone number capable of receiving SMS messages that you are authorized to use. That number must be unique to you, you must be authorized to use that number, and you may not use a virtual or call-forwarding phone number that you received from a third-party service such as Google Voice.
- Your date of birth
- At least 1 US-based method of payment that you are authorized to use, where the name of the account holder matches the name on your Reach account
Individual US residents 18 years of age and older may join Reach.
The Reach Reward Card is how you use your Reach$. As a member, you may sign up for a Reach Reward Card and use it to redeem Reach$ at any participating brand. The Reach Reward Card is issued by Celtic Bank, a Utah-chartered Industrial Bank (Member FDIC). The Reach Reward Card is a Visa Commercial Credit card that is linked to the Program Account that Reach holds with Stripe, our payment gateway partner, and may only be used for purchases from participating Brands. Your use of the Reach Reward Card is subject to Stripes’s User Terms which you may find at https://stripe.com/issuing/spend-card-user-terms/legal. Reach Reward Cards can only be issued to cardholders who are residents of the United States and who have a verifiable physical U.S. street address (no P.O. Boxes).
Members receive Reach$ for engaging in activities and sharing personal information with Reach and/or participating brands. The amount of Reach$ you receive will depend on the type and amount of information you share, and on how much you engage with the opportunities offered by Reach and participating brands. Reach$ are issued in connection with a reward/loyalty program, have no cash value and may not be redeemed for cash. As a member, you may sign up for a Reach Reward Card and use it to redeem Reach$ at any participating brand. At the time of redemption, each Reach$ may be redeemed toward one dollar of purchases at participating brands either online or in-store. So, when shopping at participating brands, the price you see in USD is the price you pay in Reach$.
Reach is separate from other companies’ loyalty programs. Reach offers several benefits that are different from other programs, and does not affect any of the features and benefits other programs may offer.
Reach is a loyalty application that connects individual consumers with participating brands. As a member, you choose which brands to connect with, and how much you want to engage and share with each brand. Brands and Reach reward you with Reach$ for various activities, including engaging in exclusive, fun benefits and opportunities, and sharing information. The amount of Reach$ you receive will depend on the type and amount of information you share, and on how much you engage with the activities offered by Reach and participating brands.
Using Reach
All returns of products or services you have purchased must be made directly with the brand from which you made the applicable purchase, in accordance with such brand’s return policy. If you return any purchases made using Reach$, the Reach$ you used will be returned to your account.
Your Reach account will remain active as long as you have received or used Reach$ in the past 12 months. If your account becomes inactive, we may close your account and any Reach$ will expire and be removed from the account in accordance with applicable laws.
Reach$ are issued in connection with a reward/loyalty program, have no cash value and may not be redeemed for cash. At the time of redemption, each Reach$ may be redeemed toward one dollar of purchases at participating brands either online or in-store. So, when shopping at participating brands, the price you see in USD is the price you pay in Reach$.
If you don’t have sufficient Reach$ in your account, the purchase will be declined and you will have to use another form of payment.
Yes, a transaction with Reach$ has a minimum of 5 Reach$.
- Go to your Wallet in the Reach app
- If your card is already activated, move to step 3. If not, activate your Reach Reward Card. To activate your card you will need to provide certain information to Stripe, our payment gateway partner, to confirm your identity.
- Copy Your Reach Reward Card number.
- Go to the e-commerce site of a participating Reach brand
- Use your Reach Reward Card number and CVV in the checkout process of the ecommerce site.
Your use of the Reach Reward Card is subject to Stripe’s User Terms which you can read at https://stripe.com/issuing/spend-card-user-terms/legal.
- Go to your Wallet in the Reach app
- If your card is already activated, move to step 3. If not, activate your Reach Reward Card. To activate your card you will need to provide certain information to Stripe, our payment gateway partner, to confirm your identity.
- Copy Your Reach Reward Card number.
- Go to the e-commerce site of a participating Reach brand
- Use your Reach Reward Card number and CVV in the checkout process of the e-commerce site.
Contact us at support@reachmarketplace.com.
Receiving Reach$
At this time, Reach$ can only be used for purchases in the US, denominated in US Dollars.
Your Reach account will remain active as long as you have received or used Reach$ in the past 12 months. If your account becomes inactive, we may close your account and any Reach$ will expire and be removed from the account in accordance with applicable laws.
There are numerous ways to receive Reach$, including engaging in exclusive, fun activities, benefits and opportunities, and sharing personal information. The amount of Reach$ you receive will depend on the type and amount of information you share, and on how much you engage with the activities offered by Reach and participating brands. These opportunities may be available for a limited time, may change at any time without notice, and additional terms and conditions may apply. Please check the terms and conditions applicable to each opportunity. Check the Reach app for current opportunities to receive Reach$.
State Specific Policies
Click here to read our Privacy Policy and California-specific information
Click here to read our Privacy Policy and California-specific information.
Click here to read our Privacy Policy and state-specific information.
Your Reach Account
Go the Profile section in the Reach app to change your communication preferences.
We seek to protect your personal information from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of personal information and how we are processing that information. Your data is encrypted and anonymized on our systems. It remains encrypted from the App to our database, and from our database to the Brand partners with whom you’ve authorized sharing.
Click here https://www.reachmarketplace.com/privacy-policy to see our Privacy Policy.
Contact us at support@reachmarketplace.com.
Contact us at support@reachmarketplace.com.
Reach is free to terminate (or suspend access to) your account for any reason in our sole discretion, including your breach of the Terms of Service.
If you close your account, we will delete your personal information unless it is needed to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Please read our Privacy Policy. To close your account, contact us at support@reachmarketplace.com.
You can close your account at any time, but if you do so, any Reach$ will be removed from your account and you will no longer receive Reach$ in that account. Please read our Privacy Policy to learn how we treat the information you have provided to us after you have closed your account. To close your account, contact us at support@reachmarketplace.com.
Your Reach account will remain active as long as you have received or used Reach$ in the past 12 months. If your account becomes inactive, we may close your account and any Reach$ will expire and be removed from the account in accordance with applicable laws.
No, each member may only have one Reach account.
No, your account is only for your individual use. You may not share your account or transfer, sell or barter the Reach$ you have received.
No, your account is only for your individual use. You may not share your account or transfer, sell or barter the Reach$ you have received.
My Personal Information
Brands use location information to understand more about your shopping and to provide opportunities to receive Reach$ for activities that are relevant based on where you are.
You can close your Reach account at any time, but if you do so, any Reach$ will be removed from your account and you will no longer receive Reach$ in that account. Please read our Privacy Policy to learn how we treat information you have provided to us after you have closed your account. To close your account, contact us at support@reachmarketplace.com.
You may add or remove a brand from your Brand Circle at any time. If you remove a brand from your Brand Circle that brand will no longer receive your information and you will no longer receive Reach$ for sharing with that brand. Go to the Connected option in the Brands section of the Reach app to update your Brand Circle.
When you initially agree to share financial information to Reach, Plaid, our financial partner, will provide the past two years of transactions for that account. Then on an ongoing basis, as long as you continue to authorize it, we receive the date/time, merchant, product category, location, amount spent, and payment method.
You choose which brands you want to share your information with. Brands and Reach use your info to understand you better and deliver more relevant, personalized opportunities and experiences.
Your credit/debit cards and financial accounts allow participating brands to learn about how you shop. Only Reach and the brands you choose will have access to your information. The more information you share, the more Reach$ you may receive and the more brands can deliver personalized, relevant opportunities.
Go to the Profile section in the Reach app to update your Shared Information.
We seek to protect your personal information from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of personal information and how we are processing that information. Your data is encrypted and anonymized on our systems. It remains encrypted from the App to our database, and from our database to the Brand partners with whom you’ve authorized sharing.
Click here https://www.reachmarketplace.com/privacy-policy to see our Privacy Policy.
You can change your password by going to the Profile section of the Reach app.
Brands use your information to understand how you shop and what’s important to you, so they can bring you personalized offers,
content, and experiences. Information you agree to share with a brand is subject to that brand’s privacy policy.
Reach uses personal information to create relevant communications and opportunities for members to enjoy Reach rewards and benefits. Click here to read our Privacy Policy.
Participating Brands
If you don’t see some of your favorite brands, please let us know, and we’ll see if they’d like to join Reach. Email us at support@reachmarketplace.com
You may add or remove any participating brand to/from your Brand Circle. If you remove a brand from your Brand Circle that brand will no longer receive your information and you will no longer receive Reach$ for sharing with that brand. (consider adding) But, as along as they are a part of Reach, you are able to redeem your Reach$ with that brand, and all brands in our roster.
In the event a brand is removed, we will make reasonable efforts to notify you of the brand’s departure, and you will be able to use Reach$ for purchases from such brand for 30 days after the brand’s termination date. Brand removals will not reduce or otherwise impact your account with respect to Reach$ you have received. However, you will no longer receive any Reach$ from such brand after the brand’s termination date, and any opportunities to receive Reach$ offered by the departing brand will end as of the brand’s termination date.
Go to the Connected option in the Brands section in the Reach app to update your Brand Circle.
Brands use your information to understand how you shop and what’s important to you, so they can bring you personalized offers, content and experiences. Information you agree to share with a brand is subject to that brand’s privacy policy.
The more brands you share with, the more Reach$ you may receive. And the more you share, the more brands can deliver relevant, personalized opportunities and experiences.
Participating brands change from time to time. You may email us at support@reachmarketplace.com to obtain a list of current participating brands or you may visit the Reach Brands section in the Reach app to see current participating brands.